Do you offer custom sizes or modifications?
Yes—we offer custom sizing, colors, and product modifications. If you have a specific requirement, reach out to us at orders@mainstreetmade.com and we’ll work with you to find the right solution. Pricing will vary depending on the scope of the customization.
Yes—we offer custom sizing, colors, and product modifications. If you have a specific requirement, reach out to us at orders@mainstreetmade.com and we’ll work with you to find the right solution. Pricing will vary depending on the scope of the customization.
Do I need to purchase anything separately (back boxes, screws, etc.)?
Most orders include the necessary screws and installation tools (such as screwdrivers). Some products are designed to work with standard electrical back boxes, which you can purchase from us or source independently.
Do you ship internationally?
Yes, we ship globally from our warehouse in Vancouver, Canada.
However, we are unable to ship to countries or regions subject to Canadian government sanctions.
How long does shipping take?
Shipping times vary by location and method:
Canada: Typically 1–3 business days (express shipping)
United States:
Expedited: 1–2 business days
Express: 2–3 business days
Standard: 4–8 business days
Expedited: 1–2 business days
Express: 2–3 business days
Standard: 4–8 business days
International:
Express: 4–7 business days
Standard: 6–10 business days
Express: 4–7 business days
Standard: 6–10 business days
Do you offer expedited shipping?
Yes — expedited shipping is available, with rates starting at approximately $45 depending on the destination and order details.
Will I receive tracking information?
Yes—tracking details are automatically sent to your primary email address once your order ships.
Are there duties or customs fees for international orders?
International shipments may be subject to duties or customs fees determined by your country. These charges are not controlled by us.
Orders shipped to the United States are typically exempt from duties and taxes under CUSMA (USMCA) compliance.
What is your return policy?
Our full return policy is available here.
In general:
Returns may be subject to a 15% restocking fee unless the product is defective
To initiate a return, contact orders@mainstreetmade.com or call 1-604-288-4041
Our team will issue an RA number and provide a return shipping label to help avoid customs or border issues
Do you offer technical support before purchase?
Absolutely. Our team is happy to help you choose the right product and ensure compatibility before you order.
Reach out to us at orders@mainstreetmade.com or call 1-604-288-4041
Do you offer bulk pricing?
Yes — bulk pricing is available for orders of 50 units or more.
Contact us directly to discuss your project and receive a custom quote.
Yes — expedited shipping is available, with rates starting at approximately $45 depending on the destination and order details.
Will I receive tracking information?
Yes—tracking details are automatically sent to your primary email address once your order ships.
Are there duties or customs fees for international orders?
International shipments may be subject to duties or customs fees determined by your country. These charges are not controlled by us.
Orders shipped to the United States are typically exempt from duties and taxes under CUSMA (USMCA) compliance.
What is your return policy?
Our full return policy is available here.
In general:
Returns may be subject to a 15% restocking fee unless the product is defective
To initiate a return, contact orders@mainstreetmade.com or call 1-604-288-4041
Our team will issue an RA number and provide a return shipping label to help avoid customs or border issues
Do you offer technical support before purchase?
Absolutely. Our team is happy to help you choose the right product and ensure compatibility before you order.
Reach out to us at orders@mainstreetmade.com or call 1-604-288-4041
Do you offer bulk pricing?
Yes — bulk pricing is available for orders of 50 units or more.
Contact us directly to discuss your project and receive a custom quote.
For more information Contact Us.
